Hotel St Moritz Queenstown - MGallery by Sofitel

The room was nice , clean and spacious

I spent a few days at the St. Moritz Hotel in Queenstown. The hotel delivers the quality of services and products it promises without any negative surprises. However, last Saturday, around 8 pm, there was a small fire in the room right next to mine, which led to a full evacuation of the hotel for a few hours. I’d like to emphasize that, apart from the flawless operation of the fire safety system, the hotel staff handled the situation absolutely perfectly. I was very impressed by how all safety protocols were followed and by the care and concern shown for all guests. At every moment, it was clear how well-trained and professional the team is. I want to congratulate the hotel management and the entire team for their professionalism and unwavering focus on the guests. You were perfect!

Very comfortable and well appointed good sized room. We did splurge for a higher floor with water views. Good breakfast with breathtaking views of the water. While higher price point, it was well worth it. Very convenient quiet location with parking with extra fee; close and 5-10 mins walk to the action but not too close. Washing machines available which was great as it was out last stop in NZ

The staff went over and above to meet requests. It was a very special occasion for my son and his partner, with my son planning to propose during his stay. The staff were so wonderful and generous upon their engagement and they were gifted a wonderful bottle of champagne from the Hotel staff - memorable moments made more perfect.

The staff at St Moritz were very friendly and professional overall. However, two reception staff were very warm and welcoming and went above and beyond. They made my stay at St Moritz not only a great experience but memorable, too. A big thank you to Pauline and Denise for being so amazing! I sought out their manager and complimented them. I will recommend St Moritz to friends as a result of Pauline and Denise being so lovely.